Methods and standards

Introducing methods and standards for quality assurance. Classification of methods according to their focus.

Quality strategy

What is strategy and what it ensures. A definition of quality and quality criteria.

Risk identification and management

A definition and classification of risk. How to determine and manage risk. Risk assessment.

Product quality and the quality of a company

Product features. The level of quality vs. consistence. Qualitative characteristics of a company/organization. Standardization.

Quality management and control

Verification vs. validation. Process vs. product quality. Differences in approaches to assurance of process vs. product quality.

Roles and responsibilities

The definition of roles in the QA process. Responsibilities of individual roles. Examples.

Software testing

Software testing as a sub-set of quality assurance and verification.

Test preparation

Test requirements, preparing test cases, scripts and scenarios.

Performing and assessing tests

Test launch, iteration, implementation of changes. A problem report, a test log, a defect report, test assessment, the lifecycle of an error.

Statistical check and assessment

Sample vs. full (100%) check. Ways of quality control and sample selection.

Automated testing

Automatic tests – architecture, when they are suitable, general problems, general features of automatic test tools, automated unit tests. Description from the perspective of project management.

Performance testing

Revision of terms – performance and stress tests, test architecture, SLA – general features of performance test tools, description from the perspective of project management.